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Sycloness
Sycloness
Join Date 02/2006
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Error after V0.81 Update unable to load game

March 10, 2022 2:04:56 AM from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I went to play the new V 0.81 and when I tried to load the game after update I get this error now.

I tried the following:

1. Verify files and relaunch game

2. reboot computer and relaunch game

3. Delete game, reinstall game, relaunch game

4. Delete game, rebooted, reinstall game, relaunch game

Nothing has worked..... Have any ideas?

 

galciv iv support
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SchismNavigator
Join Date 06/2012
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Reply #1 March 10, 2022 2:56:15 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Hmm, this sounds like a permissions error. Can you try loading EGS and GalCiv under admin?

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Coggy
Join Date 04/2006
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Reply #2 March 10, 2022 5:50:08 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I just received this same error.

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Coggy
Join Date 04/2006
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Reply #3 March 10, 2022 5:52:13 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Maybe I shouldn't do this, but I only have one user account on my laptop so it is the admin account.

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Sycloness
Sycloness
Join Date 02/2006
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Reply #4 March 10, 2022 6:29:09 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

hmm how do I load it under admin? Normally I right click the icon on desktop and select run as and admin. Do not have that option with GC4.

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Sycloness
Join Date 02/2006
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Reply #5 March 10, 2022 6:30:49 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Well I was able to run epic as admin with no luck. 

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Sycloness
Join Date 02/2006
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Reply #6 March 10, 2022 7:07:27 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Not an Epic thing I would guess... I just reinstalled GC4 Live V0.77 and it loaded up with no issues. I only get the error with Test V 0.81.

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Sycloness
Join Date 02/2006
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Reply #7 March 10, 2022 7:08:50 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

OK, somehow reinstalling Live GC4 and loading it fixed Test GC4 and I am now able to play.

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jirkaesch
Join Date 08/2008
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Reply #8 March 10, 2022 8:28:26 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Me too, you have to whitelist Galciv4.exe in your antivirus.

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Sycloness
Join Date 02/2006
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Reply #9 March 10, 2022 8:42:52 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

OK something in V 0.81 triggered this error. To get Test to load I had to create an exception in my antivirus to get the game to load. I still can load live v 0.77b without the need for an exception.

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j.starz4511
Join Date 02/2019
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Reply #10 March 10, 2022 2:41:45 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I'm having the same issue

 

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SeBasTianPeReirO7660
Join Date 01/0001
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Reply #11 March 11, 2022 2:55:37 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

a critical error when starting the game, I tried reinstalling, updating software, etc. nothing helped.the error persists.

 

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Rhonin_the_wizard
Join Date 10/2009
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Reply #12 March 11, 2022 4:06:14 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

This can be caused by a 3rd party program.

Either whitelist the game with any anti-virus installed or with Controlled folder access.

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SeBasTianPeReirO7660
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Reply #13 March 11, 2022 4:26:34 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I also thought so, included it in trusted and in exceptions for antivirus, but nothing has changed

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ForesterSOF
Join Date 10/2013
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Reply #14 March 11, 2022 4:58:59 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I am fine and use a 0.80 game file .

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SeBasTianPeReirO7660
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Reply #15 March 11, 2022 5:14:41 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

And how and where to download this game file, please tell me

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Rhonin_the_wizard
Join Date 10/2009
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Reply #16 March 11, 2022 9:06:18 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Another suggestion

Go to \Documents\My Games and rename the folder GalCiv4 to something else, like GalCiv4Old

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Linnorm6628
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Reply #17 March 11, 2022 10:54:27 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I found what did it for me, it was my anti virus program causing the error, so i made an exception for the game in my anti virus program and everything is fine again.

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AChallenge
Join Date 12/2014
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Reply #18 March 11, 2022 11:00:58 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting Rhonin_the_wizard,
reply 12

This can be caused by a 3rd party program.

So you're saying that third party software that worked fine with the previous version broke your update?

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koen1991
Join Date 03/2013
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Reply #19 March 11, 2022 11:02:12 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

i have the same problem

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Linnorm6628
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Reply #20 March 12, 2022 5:19:42 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

I had the same problem, it turned out to be my anti virus, so i made an exception in the anti virus program and now it works fine.

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AChallenge
Join Date 12/2014
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Reply #21 March 15, 2022 2:40:33 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

And for some of us...

How to do that for Avast?

The launcher is allowed and GCIV doesn't have a listing in active or inactive programs.

Edit:

Error code is: LS-0013

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Rhonin_the_wizard
Join Date 10/2009
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Reply #22 March 16, 2022 3:45:19 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting AChallenge,
reply 21

And for some of us...

How to do that for Avast?

The launcher is allowed and GCIV doesn't have a listing in active or inactive programs.

Edit:

Error code is: LS-0013

Here are the instructions from Avast on how to exclude files.

https://support.avast.com/en-ww/article/Antivirus-scan-exclusions 

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lanfeld
Join Date 08/2010
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Reply #23 March 21, 2022 11:59:58 AM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Bonjour, même soucis avec Eset internet sécurity.

Depuis la mise à jour plus rien ne marche alors que je n'avais aucun soucis avant.

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Rhonin_the_wizard
Join Date 10/2009
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Reply #24 March 21, 2022 3:42:33 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Quoting lanfeld,
reply 23

Bonjour, même soucis avec Eset internet sécurity.

Depuis la mise à jour plus rien ne marche alors que je n'avais aucun soucis avant.

Voici les instructions pour exclure des éléments de l'analyse par Eset.

https://help.eset.com/eis/13/fr-FR/idh_performance_exclusions.html 

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lanfeld
Join Date 08/2010
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Reply #25 March 21, 2022 5:22:05 PM
from Galactic Civilizations IV ForumsGalactic Civilizations IV Forums

Malheureusement toujours le même soucis. Même en administrateur et même avec le paramétrage de l'antivirus. 

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